Question 1

What payment methods do you accept?

Accepted Answer

You can pay for your order using any of the following payment methods: AMEX, VISA, Google Pay, Apple Pay, Mastercard, Maestro, and PayPal.

Question 2

What size are the Journals?

Accepted Answer

All journals are A5-sized journals with hardback covers. The inside of the 2 current journals are  lined pages.

Question 3

Can I cancel my order?

Accepted Answer

If your order has not been dispatched, please email us at info@journalmyjourney.co.uk to cancel. If the order has already been dispatched, please refer to our return policy.

Question 4

How can I track my order?

Accepted Answer

You will receive an email with a Royal Mail tracking number once your order has been dispatched. All orders have to be signed for. If you are not home, Royal Mail will try 3 times. After this, they will leave a red ‘Something for you” card.

Question 5

What is the return period?

Accepted Answer

You have 30 days from the date of purchase to return your item for a refund. Please ensure the item is in its original condition.

Question 6

How long does it take to process a refund?

Accepted Answer

Please allow 24 hours for us to respond to your refund request. Once we receive your returned item, we will notify you via email. Refunds are typically processed within 3-5 working days. Please note that return shipping costs must be covered by the customer.

Question 7

Are return shipping costs covered?

Accepted Answer

Currently, we are unable to offer free returns. All return shipping costs must be covered by the customer.

Question 8

I have a question that hasn’t been answered here

Accepted Answer

Please contact us, and we’ll do our very best to help.

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